FAQ

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FAQ |

  • We are not in network with any insurance provider at this time. However, we do provide two options to check your out-of-network benefits in case your insurance company offers out-of-network resources. 

    Option #1: You can use our reimbursement calculator to check if you can receive reimbursements. Just be mindful that this calculator may not provide the most detailed information and your actual reimbursements could differ from the original estimates. That’s why we recommend you proceed to option two. 

    Option #2: We can call your insurance company on your behalf to inquire about your out-of-network benefits.

    If you are eligible for reimbursements, we will provide superbills that you can share with your insurance company for smooth processing at a cadence of your choosing (for example, weekly or monthly). 

  • Individual therapy rates are as follows:

    — Lauren and Mary offer sessions on a sliding scale between $175 and $350.

    — Danielle's rates range from $125 to $275 with a waitlist for reduced-fee spaces beginning at $75.

    — Erin, Halie, and Lexi offer sessions on a sliding scale between $100 and $200 with a waitlist for reduced-fee spaces beginning at $50.

    — Laura offers sessions on a sliding scale between $50 and $175.

  • Yes! You can schedule a free phone consultation with one of our therapists — or multiple! — to ensure the best match possible.

  • Yes, both. In-person sessions are available at our Columbus Circle, Midtown, Financial District, and Greenpoint offices in New York City. 

    We also offer virtual psychotherapy sessions across NY, NJ, CT, and PA, and our support groups are open to folks nationwide.

  • We offer individual, couples, and group support. Our practice as a whole is eclectic—every therapist at EBT brings their own niche specialties and unique blend of training, passion, and lived experience. Some of us lean more heavily into modalities like IFS or EMDR, while others may focus on somatic, relational, or behavioral approaches. To learn more about each therapist’s style and expertise, check out our Meet the Team page here

  • Everything you need to get started can be found here. Just fill out the requested information and our administrative team will get back to you within two business days with next steps.

  • Your first session is a chance to begin building the foundation of your therapeutic relationship. You’ll share what brings you to therapy, why now feels like the right time, and what you hope to get out of the process. Just as importantly, we’ll focus on creating safety and trust between you and your therapist because without a strong and secure relationship, no real therapeutic work can happen. Every session that follows continues to build on that sense of connection and security.

  • We get it, life happens! If you need to cancel an appointment, we ask that you please let us know at least 48-hours in advance to avoid being charged for your appointment. Monday appointments must be rescheduled by Friday to avoid a charge. 

  • Yes! Just let us know you’d like your superbills and how often (for example, after each session, biweekly, or at the end of the month) and we’ll send those over to you. 

  • We accept payment via credit or debit card, which you’ll securely store in our HIPAA-protected platform, SimplePractice. Payment is typically processed automatically after each session unless other arrangements are made.

  • Yes, but we recommend discussing your treatment plan with us to ensure your care remains cohesive and supportive.

  • We know that many clients come to us carrying pain or mistrust from past therapy experiences. We prioritize creating a space that feels safe, collaborative, and transparent, and we check in regularly to make sure the process is working for you. Can negative experiences still happen? Of course, and where we truly shine is in how we navigate those moments. We approach relational ruptures with respect, openness, and care, using them as opportunities to model and practice relational repair rather than letting them become another wound.

  • If you are experiencing a life-threatening emergency, please call 911 or go to your nearest emergency room.

    If you are in crisis and need immediate support outside of therapy, here are some 24/7, confidential, nonjudgmental hotlines:

    • 988 Suicide & Crisis Lifeline: Call or text 988, or chat via 988lifeline.org

    • NYC Well: 1-888-NYC-WELL (1-888-692-9355), or text “WELL” to 65173

    • Thrive Lifeline: Text “THRIVE” to 1-313-662-8209 (identity-affirming crisis support, especially for marginalized folks)

    • The Trevor Project: 1-866-488-7386 or text “START” to 678678 (for LGBTQ+ youth)

    These lines are free, available year-round, and staffed by trained counselors who can provide immediate support and help connect you with resources.